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Germans first in Europe for returns on online purchases
The particularly low refund rate for food and cosmetics
Online commerce is booming. The high competitiveness among on-line retailers favors the offer of a free return service and with very generous return times. According to the Statista Global Consumer Survey, around half of Germans returned online orders in 2020. Among the products returned most frequently are clothing (33%) and shoes (17%). Consumer electronics and household appliances are returned less...
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EFA News - European Food Agency
EFA News - European Food Agency