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Germans first in Europe for returns on online purchases

The particularly low refund rate for food and cosmetics

Online commerce is booming. The high competitiveness among on-line retailers favors the offer of a free return service and with very generous return times. According to the Statista Global Consumer Survey, around half of Germans returned online orders in 2020. Among the products returned most frequently are clothing (33%) and shoes (17%). Consumer electronics and household appliances are returned less...

hef - 16593
Berlino, Germania, 01/28/2021 18:31
EFA News - European Food Agency

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